Privacy Policy - Senvix

1. Information We Collect

We may collect and process the following types of information when you create an account, interact with our platform, or use our services:

  • Personal details such as your name , email address , phone number and residential address.

  • Financial information , including banking or payment method details used for deposits and withdrawals.

  • Trading information, for example your transactions, open and closed positions, portfolio history and investment preferences.

  • Technical information , such as IP address , device and browser type, cookies, session identifiers and usage logs related to your activity on our platform.

Where required, we may also collect additional identification documents for verification and compliance purposes (e.g. KYC/AML checks).

2. How We Use Your Data

We use your personal information to:

  • Set up, maintain and administer your Senvix trading account.

  • Provide you with access to our trading services across cryptocurrency, Forex, CFDs and stock markets.

  • Verify your identity and meet KYC (Know Your Customer) and AML (Anti-Money Laundering) obligations under Australian law.

  • Strengthen security on the platform , detect suspicious behaviour and help prevent fraud or misuse.

  • Analyse usage patterns to improve the performance, functionality and user experience of the Senvix platform, including our AI-based tools and analytics.

  • Send important service messages , legal or compliance notices , as well as carefully selected updates or offers (where permitted by law and your communication preferences).

We will only use your personal information for the purposes described above or for related purposes that would be reasonably expected in the context of using our services.

3. Data Sharing

We do not sell your personal data to third parties. However , we may share certain information in these circumstances:

  • With licensed brokers and financial partners who are integrated with the Senvix ecosystem to facilitate trading , execution and settlement.

  • With regulatory bodies , law enforcement agencies or government authorities where disclosure is required by law or reasonably necessary to comply with legal obligations.

  • With service providers such as IT infrastructure companies, security providers, payment processors, analytics tools and other vendors who support our operations and are bound by confidentiality and data protection obligations.

Whenever we share data with third parties, we take reasonable steps to ensure that your information is handled securely and in accordance with applicable privacy laws.

4. Security Measures

We take the protection of your information seriously. To help keep your data safe, we use a combination of technical and organizational measures , including:

  • Encryption protocols to protect data in transit and at rest.

  • Firewalls, access controls and secure server environments.

  • Regular monitoring and security reviews of our systems.

  • Two-factor authentication (2FA) options to add an extra layer of protection to your account login.

While no system can be guaranteed as completely secure, Senvix applies industry-standard safeguards to minimise the risk of unauthorised access, loss or misuse of personal information.

5. Your Rights

As an Australian user, you have a number of rights concerning your personal information, subject to applicable law. These include the right to:

  • Access the personal data we hold about you and request a copy.

  • Request correction of any information you believe is inaccurate, incomplete or out of date.

  • Request deletion of your personal information where appropriate (for example, where it is no longer needed for the purpose it was collected and we are not required to keep it by law).

  • Opt out of marketing communications at any time by using the unsubscribe link in our emails or by updating your communication settings.

To exercise any of these rights , please contact us using the details in the “Contact Us” section below.

6. Cookies Policy

Our website and trading interface use cookies and similar tracking technologies to:

  • Improve user experience and remember your preferences.

  • Analyse traffic and performance on our site.

  • Help us understand how users interact with our pages and tools so we can provide better services.

You can change your browser settings to block or limit cookies. Please note, however, that some features of the Senvix platform may not function properly if cookies are disabled or removed.